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HUGE mistake-Never get a home alarm system [Feb. 11th, 2008|03:50 pm]
[Current Mood |irateirate]

I hate Protection One. With a passion. I've not been so livid in forever.

If you have any experience getting out of a contract due to absolutely unacceptably malfunctioning hardware, untolerable false alarms, and incompetent customer service, please let me know.

It is better to be robbed on occasion than to deal with this company. I hate them with the passion formerly dedicated to deepdiscount.com (who are still worthless ba$tages).

I'm ready to go to the Attorney General with this. They are so out of line. I have to cancel by letter!!! You can't even fax anything to them!! WTF? You can't contact anyone by email or cancel by phone, no matter how much you are willing to pay. They also now say I have a 3 year (not 2 year) contract. I'm going to send a certified copy of the contract insisting that they not charge me one penny more than I'm obligated to pay for not using their services. It will be worth a large sum of money (over $700) to never ever have anyone associated with that company in my life again. They so need to be sued.

It's WAR b*tches!!! We're going to court.

[User Picture]From: anomalous_girl
2008-02-12 12:55 am (UTC)
So here was our situation...not with alarm company but stuck in a contract that I got us out of without having to pay a dime.

We rented a townhouse from a huge complex and within the time that we lived there we had to deal with all kinds of crap. So we found a better place, only problem was that we had only been there 10 months out of our 24 month contract. So what I did was I wrote a letter telling them about the notice I was giving, the awful way we had been treated, all of the ways in which the contract had been broken by them, and that if they didn't let us out of the contract free and clear I would be contacting several people. I listed all the people, including a major news source dealing with consumer issues. They let us out free and clear and also gave us our deposit back.

Do it in writing, save a copy, threaten and do whatever you need to. Highlight things like not being able to contact anyone for customer service, that is breaking the contract on their part!
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[User Picture]From: starrynytes4me
2008-02-12 01:14 am (UTC)
Yes! Well, I can reach people for service, they just make you write a letter to cancel and refuse to give you a fax number. They've been taken to court several times in the past.
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