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HUGE mistake-Never get a home alarm system [Feb. 11th, 2008|03:50 pm]
[Current Mood |irateirate]

I hate Protection One. With a passion. I've not been so livid in forever.

If you have any experience getting out of a contract due to absolutely unacceptably malfunctioning hardware, untolerable false alarms, and incompetent customer service, please let me know.

It is better to be robbed on occasion than to deal with this company. I hate them with the passion formerly dedicated to deepdiscount.com (who are still worthless ba$tages).

I'm ready to go to the Attorney General with this. They are so out of line. I have to cancel by letter!!! You can't even fax anything to them!! WTF? You can't contact anyone by email or cancel by phone, no matter how much you are willing to pay. They also now say I have a 3 year (not 2 year) contract. I'm going to send a certified copy of the contract insisting that they not charge me one penny more than I'm obligated to pay for not using their services. It will be worth a large sum of money (over $700) to never ever have anyone associated with that company in my life again. They so need to be sued.

It's WAR b*tches!!! We're going to court.

[User Picture]From: kanderson321
2008-02-12 12:28 am (UTC)

You should have a copy of your contract...

If you have the papers, go through them carefully. In the contract should be the terms of cancellation, and length of contract. Unless they notified you of any changes, and you okayed those changes, they can't hold you to them (I think).

That being said, if you can get ahold of the sales person who SOLD you the system, call him/her, and explain your problems, and tell that sales person that you will be going to the competition, unless things can get straightened out, badmouthing Protection One the entire way (but save that as your bombshell, if you need it). If the sales person gives a shit about his customers, then he'll help you out -- either by getting you the name of a competent person in Support, or helping you navigate the uncharted waters (so to speak).

Otherwise, if your employer offers a Legal Aid service through EAP, arrange a meeting, and bring all the paperwork you have relating to the contract. I had one of those when I worked at NIKE, and it's amazing what a sternly worded letter with the words, "Upon the advice of my attorney, FOAD. If you cannot FOAD on your own, my attorney will be happy to help you figure it out," can do for you.

Good luck. What a way to come back from vacation.
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[User Picture]From: starrynytes4me
2008-02-12 12:39 am (UTC)

Re: You should have a copy of your contract...

I'm checking out the papers tonight. I'll then make a copy, and send a certified letter stating my intent to cancel immediately and that I expect them to leave the system which came with the house as they didn't install it. Man I hate them!
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[User Picture]From: vivaine666
2008-02-12 12:48 am (UTC)
I have a copy of the "residential alarm system and services agreement" and it states very clearly "*2 year Agreement*" If you need it I can get it to you. I'm sorry you're having to deal with this. Like there's not enough on your plate! If this keeps up we'll never get through season 1!

Edited at 2008-02-12 12:49 am (UTC)
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[User Picture]From: starrynytes4me
2008-02-12 01:13 am (UTC)
Thank you! Yes, we need to watch season one. Speaking of which, I have a potroast in the crockpot if you want to come over. :)
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[User Picture]From: vivaine666
2008-02-12 01:23 am (UTC)
Tonight? My husband is supposed to work, so that sound peachy! I'll call when on the way:)
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[User Picture]From: starrynytes4me
2008-02-12 01:27 am (UTC)
Okie. I'm leaving work now.
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[User Picture]From: anomalous_girl
2008-02-12 12:55 am (UTC)
So here was our situation...not with alarm company but stuck in a contract that I got us out of without having to pay a dime.

We rented a townhouse from a huge complex and within the time that we lived there we had to deal with all kinds of crap. So we found a better place, only problem was that we had only been there 10 months out of our 24 month contract. So what I did was I wrote a letter telling them about the notice I was giving, the awful way we had been treated, all of the ways in which the contract had been broken by them, and that if they didn't let us out of the contract free and clear I would be contacting several people. I listed all the people, including a major news source dealing with consumer issues. They let us out free and clear and also gave us our deposit back.

Do it in writing, save a copy, threaten and do whatever you need to. Highlight things like not being able to contact anyone for customer service, that is breaking the contract on their part!
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[User Picture]From: starrynytes4me
2008-02-12 01:14 am (UTC)
Yes! Well, I can reach people for service, they just make you write a letter to cancel and refuse to give you a fax number. They've been taken to court several times in the past.
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[User Picture]From: starrynytes4me
2008-02-12 05:53 am (UTC)
We signed in August. It's only worked 1 day total since then. 2 tech visits. The one day it was on, it had a false alarm within 30 minutes. Our cats weight 15lbs and they say it's safe for pets up to 30lbs, but they lie. I just hate the whole thing.
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[User Picture]From: divarenee
2008-02-12 06:50 am (UTC)
We use Homeguard/Chubb and have been very happy with their service.
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