|HUGE mistake-Never get a home alarm system
||[Feb. 11th, 2008|03:50 pm]
I hate Protection One. With a passion. I've not been so livid in forever.
If you have any experience getting out of a contract due to absolutely unacceptably malfunctioning hardware, untolerable false alarms, and incompetent customer service, please let me know.
It is better to be robbed on occasion than to deal with this company. I hate them with the passion formerly dedicated to deepdiscount.com (who are still worthless ba$tages).
I'm ready to go to the Attorney General with this. They are so out of line. I have to cancel by letter!!! You can't even fax anything to them!! WTF? You can't contact anyone by email or cancel by phone, no matter how much you are willing to pay. They also now say I have a 3 year (not 2 year) contract. I'm going to send a certified copy of the contract insisting that they not charge me one penny more than I'm obligated to pay for not using their services. It will be worth a large sum of money (over $700) to never ever have anyone associated with that company in my life again. They so need to be sued.
It's WAR b*tches!!! We're going to court.
2008-02-12 12:28 am (UTC)
You should have a copy of your contract...
If you have the papers, go through them carefully. In the contract should be the terms of cancellation, and length of contract. Unless they notified you of any changes, and you okayed those changes, they can't hold you to them (I think).
That being said, if you can get ahold of the sales person who SOLD you the system, call him/her, and explain your problems, and tell that sales person that you will be going to the competition, unless things can get straightened out, badmouthing Protection One the entire way (but save that as your bombshell, if you need it). If the sales person gives a shit about his customers, then he'll help you out -- either by getting you the name of a competent person in Support, or helping you navigate the uncharted waters (so to speak).
Otherwise, if your employer offers a Legal Aid service through EAP, arrange a meeting, and bring all the paperwork you have relating to the contract. I had one of those when I worked at NIKE, and it's amazing what a sternly worded letter with the words, "Upon the advice of my attorney, FOAD. If you cannot FOAD on your own, my attorney will be happy to help you figure it out," can do for you.
Good luck. What a way to come back from vacation.
2008-02-12 12:39 am (UTC)
Re: You should have a copy of your contract...
I'm checking out the papers tonight. I'll then make a copy, and send a certified letter stating my intent to cancel immediately and that I expect them to leave the system which came with the house as they didn't install it. Man I hate them!