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Lanette

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It's Comcastic [Jan. 13th, 2008|11:33 am]
Lanette
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Each and every day I watch TV I have to say, "Fu****g Comcast!!!!" I have called several times to complain that since they changed the menu system it locks up all of the time, and the performance is absolutely terrible, unusable, and makes me hate using their digital system. Their engineering and testing team should be ashamed.

Unfortunately, as I work from home once a week, I need the cable internet. I want to fire their entire company. The only reason is the unacceptable performance of the software they are running. They should be ashamed of how far backwards they have gone in usability this year.
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[User Picture]From: mattstratton
2008-01-13 07:33 pm (UTC)
We had an older Motorola DVR from Comcast, and we had it lock up ALL THE EFFIN' TIME. When we got our new TV, we needed a DVR with HDMI (the previous one only had component and DVI), so we got a newer DVR (still Motorola) from Comcast. In addition to the HDMI output, this one never ever locks up and the performance is much better.

The interface is still teh suck. One thing I wish you could do (which you can do with Tivo) is remove channels you don't get - so that you don't set to record some show, and then when it records, find out that you now have 60 minutes of a black screen saying "Not Authorized". Of course, I'm sure comcast does NOT want to remove channels you don't get, because they want you to see what you're missing.

Bastages.
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[User Picture]From: starrynytes4me
2008-01-13 08:18 pm (UTC)
Whoa we DO have an older Motorola DVR. Should I call again and complain until I get a newer one? I am really really sick of it locking up. Thanks for the tip. Seriously, I get angry about this every day I get a chance to watch any shows.
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[User Picture]From: stephanieanne
2008-01-13 11:42 pm (UTC)
I think all you have to do is go to a Comcast store and trade it in. That's what I did when I decided to spring for DVR...and many people were returning theirs for newer models as well.

But YES- the "new" user menus are the serious SUCK. And I REALLY hate it when I DVR a movie and it doesn't record because, oops, I actually don't have that channel. Lame.
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[User Picture]From: starrynytes4me
2008-01-14 04:02 am (UTC)
I agree! The old menu system was way better.
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[User Picture]From: mattstratton
2008-01-14 02:47 am (UTC)
I would just tell them you need a DVR with HDMI outputs (your fancy-pants new TV should have HDMI, which will be better on the HD stuff that if you're using DVI or component, which if you have an "older" DVR, you probably are. For point of reference, our "older" Moto DVR was the one with the orange LED on the front, and the new one has a blue LED display).
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[User Picture]From: starrynytes4me
2008-01-14 03:17 am (UTC)
YES. That is the exact ba$tage we are dealing with now.
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[User Picture]From: nadalia
2008-01-13 08:32 pm (UTC)
My service has blips. We'll be watching and all of a sudden the sound goes away and the picture kinda pixelates. They've sent people out to check the line, they've given us a new DVR tuner box, nothing stops it. It is intermitent so it's very hard to pinpoint what the problem is.

I also need and love the High Speed Cable internet.

My only choices here are Comcast or Satelite, and I don't think Sat would work because of the direcion the apartment bulding faces (no one on our side of the building has it).

I wish we could get FIOS.
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[User Picture]From: teddyeddy
2008-01-13 09:01 pm (UTC)
I love Tivo :)
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[User Picture]From: starrynytes4me
2008-01-14 04:02 am (UTC)
What is your service though? Comcast? Do you use the digital menu system?
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[User Picture]From: teddyeddy
2008-01-14 04:18 am (UTC)
I have comcast for my tv and internet, but my DVR is tivo, I use their menu etc, never miss a show, never have a problem it goes out and gets my shows for me :) I love that as I am lazy! its super easy to use.. only time I use the comast menu is when I use on demand to watch a movie?
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[User Picture]From: starrynytes4me
2008-01-14 04:25 am (UTC)
Do you have issues with the menu system lagging though? I have really bad issues with that and the remote seems to hang often.
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[User Picture]From: teddyeddy
2008-01-14 04:27 am (UTC)
I guess I dont use the menu that often, I dont watch normal tv much...just go for the tivo'd shows. I have the Tivo in the bedroom, the HDtv stuff is in the living room on the big tv, my bedroom one is just a 32 inch plasma...ha ha The on demand screens seem to be ok.
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[User Picture]From: mattstratton
2008-01-14 01:02 pm (UTC)
The Tivo interface is 100% super awesome compared to the Comcast one. I had a Tivo from 1999 until 2004 (when I got an HD TV, and didn't want to spend almost $1,000 and switch to Dish in order to use HD on Tivo).

I'm a gnat's wing away from buying a Tivo - we'll be switching back to Tivo as soon as we move (right now we're not allowed to buy ANY new toys until we buy a house).
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[User Picture]From: krysteena
2008-01-13 10:04 pm (UTC)
I've had to grab my husband by the ankles to prevent him from throwing our DVR out the window. Well, not really, but we both get really frustrated sometimes. Especially since he records the football games while he's at work and attempts to watch them when he gets home but its always a 50/50 chance that it's going to screw up somehow.

Anyways, i feel ya!! I think we have one of the older ones too.. going to have to look into that!
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[User Picture]From: starrynytes4me
2008-01-14 04:01 am (UTC)
I'm not so thrilled with the menu system lag that happens oh,..every 10 minutes or so.
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[User Picture]From: graphxgrrl
2008-01-14 01:26 am (UTC)
You should see about trading yours in, and that said--while there are some functionality differences I miss from the old software, it used to regularly delete all the content and settings from my DVR, which I have yet to see the new software do.
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[User Picture]From: aimgrrrl
2008-01-14 03:34 am (UTC)
we 100% left Comcast. i was so tired of their BS - the terrible customer service, the total lack of caring whether we stayed customers or not, and the constant price-raising.

We no longer have cable tv at all - can tune in local channels with rabbit ears if need be, and we sprung for Netflix for everything else. Almost every station has their regular programming online the day after it airs, so if you just can't live without CSI or something, you can watch it online.

Granted, this may not help you due to the football habit you have :)

For internet we switched to Clearwire. It was funny - I threatened Comcast over the phone that we were switching to Clearwire, and to please disconnect our service, and the woman was incredibly snotty and essentially said "you'll be back. We HAVE no competition." That was SO the last straw. I don't play the "we have no competition" game - there is no company out there who has nothing to worry about. I told her where to shove her snottiness, and we haven't looked back.

Clearwire has a very occasional hiccup where I have to reboot the router, but I watch streaming video all the time and really have no issues.

*shrug* just a thought if you're mad enough at them and their monopolistic ways.
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[User Picture]From: starrynytes4me
2008-01-14 04:00 am (UTC)
We considered Direct TV, but it was out of our price range because we'd still need internet.

They do have clearwire in our area, but it requires a contract and is still $50 a month. I freaking hate comcast, I really do, but I fear I still need them for now. :(

Just got $800 in medical bills and a $300 power bill for the month. It's a rough one.
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[User Picture]From: thought1
2008-01-14 06:47 pm (UTC)
It's times like this that I'm glad we have DISH. (:
Of course, Comcast isn't present in our neighborhood, so it's really a moot point for us...
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